Refund Policy


At EXXIE EDWARDS LIMITED, we are committed to providing premium-quality chairs and armchairs. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Returns Eligibility

You may request a return or refund if:

• The product is faulty, damaged, or not as described.

• You notify us within 14 days of receiving your order.

• The item is returned in its original condition and packaging, with all accessories included.

Please note: Customised or bespoke products cannot be returned unless faulty or damaged.

2. How to Request a Return

To request a return or refund:

1. Contact us at exxieedwards.limited@outlook.com or via our website contact form.

2. Provide your order number, product details, and reason for return.

3. We will provide instructions for returning the item.

3. Return Shipping

• For faulty or damaged items, we will cover the cost of return shipping.

• For items returned for any other reason, the customer is responsible for return shipping costs.

• We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

4. Refund Processing

• Refunds are processed to the original payment method within 14 business days of receiving the returned item.

• Shipping charges are non-refundable, except for faulty or damaged items.

• Once the refund is processed, you will receive a confirmation email.

5. Faulty or Damaged Items

If you receive an item that is faulty or damaged:

• Contact us immediately.

• We may request photographic evidence of the issue.

• We will either provide a replacement or issue a full refund, including shipping costs.

6. Contact Us

For any questions about returns or refunds, please contact us:

EXXIE EDWARDS LIMITED

Email: exxieedwards.limited@outlook.com

Phone: +447386979267

Address: 302 Newport Road, Cardiff, United Kingdom, CF24 1RS